When you use your credit card to purchase food, beverages, or merchandise at the Frosty Bar, merchant services holds and additional 20% on the credit card for gratuity. When you run a tab at the bar, we preauthorize your credit card for minimum $25.00 or $10.00 more than the amount of the actual sale to ensure available funds. All charges will show as PENDING. Please allow 2-3 business days for the transaction to clear the bank. If your transaction occurred on Friday, Saturday, or Sunday, your transaction will clear the bank after the weekend. When the transaction clears, the correct amount will appear on your online statement as a completed charge.
If the discrepancy continues after 5 business days, please contact us immediately. Thank you.